FAQ's

Massage FAQS

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1. What should I expect during my first visit?

Your first visit will begin with a short consultation where we will discuss anything relevant from your online consultation form. This ensures your massage or skincare treatment is fully personalized to your needs.  We will discuss what you’ll be looking to get out of your treatment. After the consultation, you’ll be given time to undress (to your comfort level) and get settled on the massage table before we begin.  

 

2. Do I need to book an appointment in advance?

Yes, appointments are required to ensure we provide a dedicated and personalized experience. You can book online through our website, our Fresha booking system (but please use our link) or via social media. Walk-ins are not available. 

 

3. What should I wear to my appointment?

Wear comfortable clothing, as you may need to change for your treatment. For massages, undress to your comfort level—most clients undress down to their underwear, but you will always be covered with a sheet or towel, except for the area being worked on.  Try to avoid wearing lots of jewellery. 

 

4. Can I request a specific type of massage or skincare treatment?

Absolutely! We offer a variety of massages, including deep tissue, relaxation, and targeted therapeutic work, as well as holistic skincare treatments. Let us know your preferences when booking or during the consultation. If you're unsure what suits you best, we can guide you based on your needs.  

 

5. Do you offer treatments for neurodivergent, body dysmorphic, or LGBTQIA+ individuals?

Yes! Our studio is an inclusive, safe space for everyone, including neurodiverse clients and those with body image concerns. We tailor our treatments to your comfort, and adjustments (such as lighting, pressure, and sensory considerations) can be made to suit your needs.  

 

6. What if I want to avoid certain areas on my body or add areas that aren’t included in the descriptions?

We understand that some areas of the body may need to be avoided. We discuss tyhe areas we we cover before every massage so you will have the option to avoid any areas traditionally included int he massage you choose. Equally, you can write in your booking notes if there are any trigger points of the body or areas you would like to avoid. 

 

7. How early should I arrive for my appointment? 

Please arrive about 5 minutes early to so we can discuss your consultation. Arriving too early may cause disturbances so please avoid this if you can! This helps ensure we can start your treatment on time and both you and other clients  get the most out of your session.  

 

8. Can I get a massage if I’m pregnant?

Unfortunately, we don’t offer treatments for pregnant ladies at the moment. 

 

9. What if I need to cancel or reschedule? 

We understand that life happens! Please give at least 48 hours' notice for cancellations or rescheduling. Cancellations within 24 hours will be subject to a cancellation fee to respect our therapists’ time.  

 

10. Should I tip my massage therapist?

Tipping is not expected but always appreciated! If you’d like to show appreciation for your service, you are welcome to do so, but there is no obligation.  

 

11. How will I feel after my massage? 

You may feel deeply relaxed, rejuvenated, or even a little sore if you received deep tissue work. It’s important to drink plenty of water and rest if needed. If you experience any discomfort after your treatment, let us know, and we can provide aftercare advice. 

 

12. How will I find the studio?

The studio can be tricky to find. Please don’t overly rely on Google maps as it will take you to the front of the building (a brown door) which is the entry to an office. You will need to follow the instructions on your confirmation email. We are located to the side of this office with glass doors looking directly at the road. You will need to search for Haus on the silver intercom and call when you arri ve. The door will be opened for you and you can then take the lift or stairs to the 2nd floor. 

 

13. What are the parking options nearby?

Our studio is located at 24 Windsor Place, Cardiff, CF10 3BY. There are multiple options for car parking and we are central to a variety of public transport routes

There is metered on-street parking available directly on Windsor Place or St Andrews Crescent. This is £3.50 for 1 hour or £4.80 for 2 hours.

Additionally, several multi-storey car parks are within a 5-minute walk:

Dumfries Place Car Park (NCP)located on Dumfries Place, this car park offers ample spaces and is a short walk from the studio. By downloading the NCP app, this is a rate of £1.45 per hour (one of the cheapest options).

Cardiff Queen Street  station is around a 5-7 minute walk and Churchill way where most bus links stop is again a 5 minute walk.

 

If you have any trouble finding us or need further assistance with directions, please don't hesitate to contact us.

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Pamper Parties FAQs 

 

1. What is a pamper party?

A pamper party is a group spa-style experience where you and your guests can enjoy massages, facials, and holistic treatments in a relaxing and fun environment. It’s perfect for birthdays, hen parties, baby showers, or just a special treat with friends!  Pamper parties happen on a mobile basis from houses, airbnbs, hotels and specialist venues.

 

2. How many people can attend a pamper party?

We can accommodate small, intimate gatherings as well as larger groups. Our minimum pamper party booking is 4 and the largest we can accommodate at the moment is 12. Please contact us to discuss your group size and the best package for your event.  

 

3. What treatments are available for pamper parties?  

We offer a selection of mini massages, facials, and relaxation treatments tailored to suit the group setting. Each guest can choose from a menu of options, or we can create a customized package based on your needs.  

 

4. Where do pamper parties take place?

Pamper parties are held typically at the venue of your choice. We don’t hold them at our studio or we can arrange a mobile service where we bring the spa experience to your home, hotel, or event venue. Let us know what works best for you!  

 

5. How do I book a pamper party, and what is the deposit policy?  

To book, contact us with your preferred date, group size, and treatment choices. A deposit will be required to secure your booking, and final payment is due before or depending on the size of the party, on the day of the event.  

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Corporate Bookings FAQs

 

1. Do you offer workplace wellness massages?

Yes! We provide on-site workplace wellness massages which can be at-desk massage or for a corporate event day. The offerings include, seated chair massages, traditional bed-based massages and relaxation treatments to help employees reduce stress, improve productivity, and enhance well-being.  

 

2. What are the benefits of corporate massage services?  

Corporate massages can help reduce workplace stress, ease muscle tension from desk work, boost morale, and increase overall job satisfaction. It’s a great way to show appreciation to employees!  This offering also contributes to your wellbeing budget.

 

3. How long are the corporate massages, and how are they structured?

Sessions typically last **10-30 minutes per person** and are designed to fit seamlessly into the workday. Treatments can be done in a dedicated wellness space, a quiet office, or a breakout area.  

 

4. What is the pricing for corporate bookings? 

Pricing depends on the number of employees, treatment duration, and location. We offer flexible packages to suit different budgets. Contact us for a personalized quote.  

 

5. How do I arrange a corporate wellness session for my company?  

Simply reach out to us with your company details, preferred date, and number of employees. We’ll work with you to create a wellness experience that fits your team’s needs.